Job openings for team leader in gurgaon bangalore mumbai

The position holder will be a part of organization’s Sales Communication Team (Voice) and will be responsible for handling the team of outbound sales communication operators.

Job Responsibilities:
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 Responsible to deliver defined Team KPIs (Business Targets)
 Ensures his/her team operators are delivering individual outbound/Inbound calls target, Call Done, Conversion, leads & Tickets closure etc
 Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement
 Conducting team meetings, pre/post/mid shifts.
 Roster/shift planning and control shrinkage
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Desired Profile:
 Minimum experience required- 1 years (OB/Inbound Call Center)
 Minimum HSC.
 Good communication skills – Hindi/English both written and oral
 Ability to lead and manage the teams
 Well versed with MS office
 Knowledge of PPTs & creating content will be an added advantage

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